Customer Connect E'Bulletin March 2025

2025 Rent Review

In February, we sent you a letter with details of your new rent charge, the date it starts and outlined any service charges you need to pay.

For more information, visit our dedicated webpage, which includes useful guidance and FAQs

#Help Us to Help You - Updating customer details We’re updating customer details and may call you to confirm your information and add any important updates you need us to know.

We’re here to help If you’re struggling with your finances, we are here to help. Our advisers can assist with all aspects of money, budgeting, grants and benefits advice.

Electric Scooters, bikes and mobility vehicles safety With the growing use of electric scooters, bikes, and mobility vehicles, it’s important to store and charge them safely. This helps reduce fire risks and keeps fire escapes and communal areas clear.

Community Chest Funding – Apply now! If you’re a charity, club, or non-profit organisation directly supporting our customers or communities, you may be eligible for Community Chest funding.

Have Your Say – Get Involved! Our involved customers help shape our services by highlighting what we do well and suggesting improvements. We’ve made it easier than ever for you to get involved, no matter how much time you can spare.

Protect Your Belongings – Get Insured It’s our responsibility to insure the building you live in, but this doesn’t cover your personal belongings including furniture and carpets. To protect against accidental damage we recommend arranging contents insurance.

Save Time

Report it online!

Did you know that you can report non-urgent repairs and ASB concerns, along with making applications to our Wellbeing and Community Chest Funds on our website?!

You can also contact us via the Platform Facebook account.