Communal Area Nuisance

Is the graffiti on Platform land?

1. Let us know
You can report this by using this form.

2. Next steps
Please let us know if the graffiti personally targeted towards you or your family – this may be a hate crime. 

3. Contact your Local Authority
The Local Authority can arrange to get it removed. You can find out who your Local Authority is here

1. Talk to your neighbour
Try speaking to your neighbours, they may not be aware their actions are causing you an issue.

2. Let us know
You can report this by using our online form or by calling 0333 200 7304.

3. Next steps
We will make contact with the resident who is causing the issue and also inspect the area. Appropriate action will then be taken.

4. Storing Items in communal areas
Legally, we must carry out a fire risk assessment on the communal areas of our buildings and keep it under review, but there are a few things you can do to help:

• Don’t obstruct communal areas, these are often the escape routes for the block.
• Don’t prop open fire doors in communal areas.
• Don’t clutter the stairs, corridors and landings with personal items or things that are flammable.
• Don’t store any items in communal areas.
• If you see anything in the communal areas that doesn’t belong there, please tell us.
• Don’t store flammable materials in cupboards that have electrical circuits.
• Make sure you put all rubbish in the bins provided, please don’t leave it lying around in the refuse area.

Customer Partners complete regular estate inspections. If items are left in communal areas these items will be removed and residents will be recharged for the removal of these items.

This could be classed as anti-social behaviour and a potential fire risk. 

1. Ask your neighbours
Try speaking to your neighbours to see if the items are theirs and if they’ve already made arrangements to clear. 

If the fly tipping is on Platform land, please

2. Let us know
You can report this by using our ASB form. If you have a photo of the item(s), this can help us identify the area and item for collection. Please remember to include as much information as possible on the form.

3. Next steps
Once we receive your report, we’ll arrange to get the items removed.

If the fly tipping is not on Platform land, please

4. Contact your Local Authority
The Local Authority will arrange to get the item(s) removed.  You can find out who your Local Council is here.

Vandalism is an action involving deliberate destruction or damage to public or private property.

Is the behaviour of a criminal nature? If yes, you need to report this to the Police immediately (999). You must also let them know if you’re concerned about your safety.

1. Report it to the Police
Remember to note down the incident number and the Police Officer’s name if given.

Was the incident involving a Platform resident or did it take place on Platform land?

2. Let us know
You can report the incident using this form. Once we have the incident number and the Police Officer’s name, we can contact the police and work with them regarding the incident.

3. Next Steps
We’ll maintain contact with you throughout the investigation process.

If a group of youths have congregated close to your home, and you are concerned for your safety then you will need to report this to the Police immediately (by calling 101).

1. Report it to the Police
Remember to note down the incident number and the Police Officer’s name if given.

Was the incident involving a Platform resident or did it take place on Platform land?

2. Let us know
You can report the incident using this form. Once we have the incident number and the Police Officer’s name, we can make contact with the police and work with them regarding the incident.

3. Keep a record
Keep a record of dates, times, the incident and the impact on you/your family. This is so we can monitor the situation, working closely with the police to take the necessary action.

4. Next Steps
We’ll maintain contact with you throughout the investigation process.