Help us keep your information up to date
We've made it easier than ever for you to update your personal details with us.
As part of our wider customer data refresh project, we’ve introduced a simple online form that lets you securely update your information in just a few clicks. This is in direct response to many of you telling us that you’d prefer to do this online, rather than over the phone.
How it works
- You’ll receive an email from us with a link to the form and a unique code.
- Simply enter the code in the form when prompted - this helps us verify it’s really you.
- Submit your updated information and we’ll do the rest.
We’ll also be making the form available on our website here, so if you’d rather not click on a link in the email we send you, please access our online website form, enter your code and update your details.
Why this matters
Keeping your information up to date helps us:
- Tailor our services to your needs - especially if you have a vulnerability or disability we should be aware of.
- Meet our legal responsibilities and ensure we stay compliant with important regulations.
This is all about making sure you receive the right support, in the right way, at the right time.
Your data is safe with us
All updates are handled securely and in line with data protection regulations.
If you have any questions or need help, please don't hesitate to get in touch by calling 0333 200 7304 or emailing info@platformhg.com.