Paying your Rent

Your rent is payable in advance. If you pay monthly, your rent is due on the first day of each month. If you pay weekly, your rent is due on Monday each week.

We offer a variety of easy and safe ways to pay your rent. It is important that you pay on time and in full, otherwise your home may be at risk.

If you have any problems paying your rent, please contact us as soon as possible so that we can help

Changes to rent charges 2021/22 and help for customers

From 1st April, 2021, Platform Housing Group rents will increase by 1.5%.  Our rents are reviewed annually and this increase is in line with Government guidelines for housing associations (Direction on the Rent Standard 2019).

The increase only applies to the rent element of any charges, and not other charges such as personal alarm services or service charges.

For more information please view our Frequently Asked Questions [pdf] 45KB.

If you are struggling to pay your rent or need help with budgeting advice

Here at Platform Housing Group we have our own team dedicated to helping you maximise your income and pay your rent.

We will carry out a full benefit check to see if your income can be increased and run through a budget to look at reducing your outgoings.  The Team also have localised knowledge about grants and schemes which may be available to you. 

With nearly 4,000 referrals, it's already been a busy year; and from supporting customers affected by the pandemic to those experiencing fuel poverty and needing help with making money go further, we are here to help.

If you have any questions or want to discuss anything in more detail call us on 0333 200 7304 and ask for the Welfare Reform and Tenancy Sustainment Team or email us at welfarereform@platformhg.com and remember to include your full name and address.

If you claim Universal Credit you will need to complete a "to do" to confirm your housing costs (rent & service charges) in line with rent changes. This needs to be done when the changes have happened in April - please do not try to report changes to UC before the rent change happens. Below is an example of what you will see when you receive your "to do":

Universal Credit To Do

Click here for further information regarding help with money, budgeting and benefit advice.

The £1.4 million Platform Wellbeing Fund is here to help our customers

wellbeing fund - emerge better

From 1st April, 2021 we are boosting the Platform Wellbeing Fund to £1.4m for 2021/22 so we can support those in need during these challenging times. in a fast and timely manner.

The Wellbeing fund is flexible because we recognise that our customers and our communities have many needs that go beyond the homes we provide.  It offers essential support to assist those customers in most need.

The £1.4 fund can help cover the cost of food, essential items such as school uniforms, energy and utility costs. It can also be used to help to bridge the gap between a benefit application and first payment.

The Fund also offers support packages for:

  • Employment and training

  • Household furniture/white goods/flooring

  • Digital inclusion

  • Health & Wellbeing

  • Community projects

  • Foodbanks

To find out more about the fund and to register an interest, please click here.

Ways to Pay

Direct Debit

Paying by direct debit will ensure your rent is paid automatically and securely on time, every time. You can choose the collection date and frequency (weekly, fortnightly, 4 weekly, or monthly) to suit you. You will need a bank or building society account that will accept direct debit payments.

Simply call the Rents Team on 0333 200 7304 and we can set up a direct debit for you over the phone today.

allpay

We work with allpay, our payment collection company, to offer a range of easy and safe ways to pay your rent. To register for all the following payment methods you will need the long 19-digit number (payment reference number) on your Easypay card:

Pay online at any time to suit you using a debit or credit card by registering at www.allpayments.net.

Download the free allpay app to make payments via your Apple, Android or Windows smartphone at any time. You will need a debit or credit card. Download the app from www.allpay.net/app

Use the automated telephone service to make payments at any time. You will need a debit or credit card. Call 0844 557 8321

Make a text payment by sending a text message from your mobile. You will need a debit or credit card. Register online at www.allpayments.net/textpay.

Struggling to pay your rent or need money advice?

Platform Housing Group has its own team dedicated to helping you pay your rent. We can do a full benefit check to see if your income can be increased and run through a budget with you to look at reducing your outgoings. The Team also have localised knowledge about grants and schemes available to you.

If you have any questions or want to discuss anything in more detail:

Call: 0333 200 7304 and ask for the Welfare Reform and Tenancy Sustainment Team.

E-mail: welfarereform@platformhg.com (be sure to include your full name and address)

You can also find more information on our Money Advice page

If you need information on this website in a different format such as accessible PDF, large print, Easy Read, audio recording or braille, please contact diversity@platformhg.com. For all other enquiries please use one of the forms on this page.