Paying your Rent

Your rent is payable in advance. If you pay monthly, your rent is due on the first day of each month. If you pay weekly, your rent is due on Monday each week.

We offer a variety of easy and safe ways to pay your rent. It is important that you pay on time and in full, otherwise your home may be at risk.

If you have any problems paying your rent, please contact us as soon as possible so that we can help

Ways to Pay

Direct Debit

Paying by direct debit will ensure your rent is paid automatically and securely on time, every time. You can choose the collection date and frequency (weekly, fortnightly, 4 weekly, or monthly) to suit you. You will need a bank or building society account that will accept direct debit payments.

Simply call the Rents Team on 0333 200 7304 and we can set up a direct debit for you over the phone today.


We work with allpay, our payment collection company, to offer a range of easy and safe ways to pay your rent. To register for all the following payment methods you will need the long 19-digit number (payment reference number) on your Easypay card:

Pay online at any time to suit you using a debit or credit card by registering at

Download the free allpay app to make payments via your Apple, Android or Windows smartphone at any time. You will need a debit or credit card. Download the app from

Use the automated telephone service to make payments at any time. You will need a debit or credit card. Call 0844 557 8321

Make a text payment by sending a text message from your mobile. You will need a debit or credit card. Register online at

Struggling to pay your rent or need money advice?

Platform Housing Group has its own team dedicated to helping you pay your rent. We can do a full benefit check to see if your income can be increased and run through a budget with you to look at reducing your outgoings. The Team also have localised knowledge about grants and schemes available to you.

If you have any questions or want to discuss anything in more detail:

Call: 0333 200 7304 and ask for the Welfare Reform and Tenancy Sustainment Team.

E-mail: (be sure to include your full name and address)

You can also find more information on our Money Advice page

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