1. Immediately Available Homes

To view a list of all our current immediately available properties, see the Platform Places page of this website.

Click to view a list of our Immediately Available Properties to rent with Platform Places

Alternatively, you can find out more about your other options and the answers to some of our most frequently asked questions on this page

2. Choice-Based Lettings

Most of our properties are let by Choice-Based Lettings schemes. These are run by your local council or authority, and you will need to sign up and then bid for properties via their website or portal. Please check your local council's website for more information and how to apply for a Choice-Based Lettings property.

We are currently working on an interactive map of all local authorities for which we provide Choice-Based Lettings properties, and hope to have this ready by the end of August 2020.

3. Mutual Exchange

Mutual Exchange – how do I mutual exchange?  

A mutual exchange is when you "swap" homes with another person. It could be a house, flat, bungalow, maisonette or any other property type exchange. You will need to check your Tenancy Agreement to make sure that you can Mutual Exchange.  You have the right to exchange your tenancy where you hold a Secure, Assured periodic or Assured fixed term tenancy of more than two years provided the tenancy agreement permits. 

You can Exchange homes with any other council or housing association customer in the UK providing they have the right to mutual exchange and want to swap homes with you.  

To register your home or search for a mutual exchange visit www.homeswapper.co.uk 

What to do when you find a Mutual Exchange 

When you find someone to Mutual Exchange with, both parties accept responsibility for the exchange property in its existing condition. Platform Housing will not assist with any decorating costs and may refuse to undertake certain repairs other than to fulfil their repairing obligations as a Landlord. 

You should, therefore, visit each other’s homes before you agree to an exchange and carry out a thorough inspection of the property to ensure you are satisfied with its condition.  

If you and another tenant agree that you wish to exchange homes, you must both complete an application form to your Landlord(s). Please complete our Mutual Exchange Application Form which will automatically be sent to our Lettings Team.

Please check before completing your application, that your tenancy agreement allows you to Mutual Exchange. (check with your Landlord if you are not sure)  

For both parties, we will carry out some checks, which will include rent and tenancy checks, and you will need your Landlord’s written agreement before the move can take place. The landlord can refuse exchanges in certain circumstances. 

If you are an existing customer of PHG and want to Mutual Exchange …. 

  • You are required to pay upon applying for an exchange, gas and electric checks to your property. The current costs are:  

  • Gas check £65.64 

  • Electric check £128.00 

  • Combined check: £193.64  

  • Payment method is Debit Card  

  • Once both parties have completed application forms, we will contact you to arrange payment for the gas and electric checks, we will not proceed with your application request until payment is made  

  • If both parties who wish to exchange are Platform Housing tenants, payment for gas/electric checks are required for each property. 

  • If the exchange application is withdrawn or abandoned by either party or Platform Housing refuse the application, no refund will be issued. 

  • If your application is successful, a rent in advance payment will be also be taken at the point of exchange of tenancy agreements. This will be determined and confirmed to you.  

Paying rent and Welfare Benefit reform changes - how they might affect you 

If your application is successful, a rent in advance payment will be also be taken at the point of exchange of tenancy agreements. This will be determined and confirmed to you.  We will require you to pay your rent by Direct Debit.  

Even if you do not claim housing benefit now, it may affect you in the future if you wish to make a claim. This applies if you are new to Platform Housing, or an existing tenant exchanging or transferring homes. 

For more information about Benefits, visit https://www.gov.uk/browse/benefits 

4. Rent and Platform Places FAQs

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  1. 1. I am homeless or due to become homeless, what should I do?

    Make immediate contact with the Local Authority in the area where you currently are or where you would like to live. They will be able to provide you with the correct advice and support

    If you are in a position to rent a home, we may have properties that are immediately available in that location. You can find a list of these here: https://platformhg-redesign.verseonecloud.com/platform-places

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  2. 2. I have bid for a property, when will I know if I have been successful?

    Our Empty Property team will contact you if you have been successful, depending on how many properties we are managing at that time will depend on how quickly we can contact you.

    Please regularly check your housing application for updates on properties you bid on.

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  3. 3. If I am successful, what happens next?

    You will be contacted by an Empty Property Officer to confirm if you are still interested in the property and, if yes, you will be matched to the property.

    You will then need to complete an online housing application called Platform Housing Move. This will be sent to you via email, and you'll need to register first to be able to complete the application.

    If the application is not fully completed it will be returned to you, which will unfortunately cause a delay in us being able to offer you the property. Therefore please ensure you answer all of the questions and provide all documents requested.

    If we are unable to consider you will be told the reason why, however if you do not meet the requirements stated on the advert you will automatically not be considered, e.g family size.

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  4. 4. When can I view the property and move in?

    When you have completed the Platform Housing Move application form (see FAQ 3) and a Lettings Officer has confirmed that you are a suitable customer in line with our Lettings Policy, the property will be reserved for you.

    There are occasions where properties can be withdrawn so offers are always provisional.

    You will be emailed your tenancy agreement to read, and you will need to confirm you agree to the terms and conditions. To do this you will then need to sign electronically and return the agreement to us within 48 hours of receipt, don’t worry this is an automated and simple process. You are required to do this before viewing the property, but don't worry - the agreement won't become legally binding until after you've viewed the property in person and confirmed that you still wish to accept it (read on for more details)

    The EPC, gas certificate and electric certificate will be sent to you via email when available, with a decoration voucher if awarded.

    There may be a period that you don’t hear from us whilst our contractor Platform Property Care complete repairs to the property. However once we have received a date that your new home will be ready we will contact you.

    We will not know what work is required until the property is empty and will not leave the property empty for longer than is completely necessary. During this period you must not visit the property for health and safety reasons, our operatives are not allowed to let you in to have a look around.

    When we have a date, your details will be passed to our Communities and Neighbourhoods team to arrange a time for you to attend the property. At that appointment the Neighbourhood Officer will contact you by phone and will provide you with the keysafe code to allow you access to view the property. The Neighbourhood Officer will stay on the phone to answer any queries that you may have. It is important to let us know if your mobile number changes.

    You will be asked whether you wish to accept the property and if you do then the Neighbourhood Officer will need to finalise some details with you, but once the call is finished you are able to keep the keys and start moving in.

    Your tenancy agreement will be signed by a representative from Platform Housing and will be returned to you by email. This then becomes a legally binding document.

    If the property has gas central heating then an engineer will need to visit to test the boiler and show you how to use the heating and hot water system, details of your appointment or how to book an appointment will be provided by the Neighbourhood Officer.

    Your gas and electric supplier will be British Gas, it is important that you contact them immediately with your metre readings and ensure there is credit on both pre-payment metres before the engineer attends.

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  5. 5. What happens if I want to refuse the property?

    If you would like time to make a decision then you will be requested to return the keys to the key-safe and confirm your decision within 24 hours.

    If you choose to refuse the property please be mindful that this may impact on your housing application with the Local Authority and you may not be offered an alternative home.

    Failure to return the keys to the key-safe, or if the keys are missing when a contractor attends, may be considered as theft and reported to the police.

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  6. 6. I don’t have an email address, what do I do?

    We are aware that not all customers have access to email or rely on a family member who may not always be available.

    In this case, we are able to support you by completing the Platform Housing Move application over the phone.

    Our staff also have the correct PPE to meet you at a property to sign a tenancy agreement by hand, if no other option is available.

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