1. Immediately Available Properties: Platform Places

To view a list of all our current immediately available properties, see the Platform Places page of this website.

Click to view a list of our Immediately Available Properties to rent with Platform Places

Alternatively, you can find out more about your other options and the answers to some of our most frequently asked questions on this page

2. Choice-Based Lettings

Most of our properties are let by Choice-Based Lettings schemes. These are run by your local council or authority, and you will need to sign up and then bid for properties via their website or portal. Please check your local council's website for more information and how to apply for a Choice-Based Lettings property.

We are currently working on an interactive map of all local authorities for which we provide Choice-Based Lettings properties, and hope to have this ready by the end of August 2020.

3. Mutual Exchanges

A mutual exchange is when you "swap" home with another person. It could be a house, flat, bungalow, maisonette or any other property type exchange.

You can swap homes with any other council or housing association customer in the UK providing they have the right to mutual exchange and want to swap homes with you.

You can either home swap with one customer, known as a direct exchange, or you could try and find a three way house exchange.

There is no limit to how many people you can have in your home swap chain, however the more people in the home swap, the more complicated it gets and the more likely it is to fail as there are more people who could change their mind. Nevertheless, three way mutual exchanges are becoming increasingly popular as they give you more ways of getting into the property you want.

To register your home or search for a mutual exchange visit www.homeswapper.co.uk

4. Independent Living

Many older people, or people with some support need, want to live independently but like the reassurance of knowing that help is at hand in an emergency.

Our independent living schemes provide a friendly and safe place to live independently. You’ll have your own home, with as much privacy as you want, but within a secure environment.

Most schemes provide flats within a main building, but some also offer bungalows on the same site. These are let unfurnished and can be decorated to your own taste.

Each property is fully self-contained, with its own kitchen, shower or bathroom, living area and one or two bedrooms. (Studio flats have a combined living area and bedroom). But you also have the use of shared facilities, which can include a communal lounge, gardens, laundry room and, in some locations, cafes or hairdressers on site.

Our schemes are situated in the heart of communities, with many local services such as healthcare, leisure and social activities.

Immediately available properties within these schemes can be found on our Platform Places page

We will also shortly be publishing a detailed list of all our available Independing Living Schemes and how to apply for these. In the interim, if you would like to apply for Independent Living but cannot find anything on Platform Places in your area, please call us on 0333 200 7304 and ask about Independent Living

5. Rent and Platform Places FAQs

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  1. 1. I am homeless or due to become homeless, what should I do?

    Make immediate contact with the Local Authority in the area where you current are or where you would like to live. They will be able to provide you with the correct advice and support

    If you are in a position to rent a home, we may have properties that are immediately available in that location. You can find a list of these here: https://platformhg-redesign.verseonecloud.com/platform-places

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  2. 2. I have bid for a property, when will I know if I have been successful?

    Our Empty Property team will contact you if you have been successful, depending on how many properties we are managing at that time will depend on how quickly we can contact you.

    Unfortunately, we are not able to contact unsuccessful applicants.

    We are regularly contacted asking this question and whilst we are managing these queries our time is taken away from allocating properties

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  3. 3. If I am successful, what happens next?

    You will be contacted by an Empty Property Officer to confirm if you are still interested in the property and, if yes, you will be matched to the property.

    You will then need to complete an online housing application called Platform Housing Move. This will be sent to you via email, and you'll need to register first to be able to complete the application.

    If the application is not fully completed it will be returned to you, which will unfortunately cause a delay in us being able to offer you the property. Therefore please ensure you answer all of the questions and provide all documents requested.

    If we are unable to consider you will be told the reason why, however if you do not meet the requirements stated on the advert you will automatically not be considered, e.g family size.

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  4. 4. How are viewings done and when can I move in?

    When you have completed the Platform Housing Move application form (see FAQ 3) and a Lettings Officer has confirmed that you are a suitable customer in line with our Lettings Policy, the property will be reserved for you.

    There are occasions where properties can be withdrawn so offers are always provisional.

    You will be emailed your tenancy agreement to read, and you will need to confirm you agree to the terms and conditions. To do this you will then need to sign electronically and return the agreement to us within 48 hours of receipt, don’t worry this is an automated and simple process. You are required to do this before viewing the property, but don't worry - the agreement won't become legally binding until after you've viewed the property in person and confirmed that you still wish to accept it (read on for more details)

    The EPC, gas certificate and electric certificate will be sent to you via email when available, with a decoration voucher if awarded.

    There may be a period that you don’t hear from us whilst our contractor Platform Property Care complete repairs to the property. However once we have received a date that your new home will be ready we will contact you.

    We will not know what work is required until the property is empty and will not leave the property empty for longer than is completely necessary. During this period you must not visit the property for health and safety reasons, our operatives are not allowed to let you in to have a look around.

    When we have a date, your details will be passed to our Communities and Neighbourhoods team to arrange a time for you to attend the property. At that appointment the Neighbourhood Officer will contact you by phone and will provide you with the keysafe code to allow you access to view the property. The Neighbourhood Officer will stay on the phone to answer any queries that you may have. It is important to let us know if your mobile number changes.

    You will be asked whether you wish to accept the property and if you do then the Neighbourhood Officer will need to finalise some details with you, but once the call is finished you are able to keep the keys and start moving in.

    Your tenancy agreement will be signed by a representative from Platform Housing and will be returned to you by email. This then becomes a legally binding document.

    If the property has gas central heating then an engineer will need to visit to test the boiler and show you how to use the heating and hot water system, details of your appointment or how to book an appointment will be provided by the Neighbourhood Officer.

    Your gas and electric supplier will be British Gas, it is important that you contact them immediately with your metre readings and ensure there is credit on both pre-payment metres before the engineer attends.

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  5. 5. What happens if I want to refuse the property?

    If you would like time to make a decision then you will be requested to return the keys to the key-safe and confirm your decision within 24 hours.

    If you choose to refuse the property please be mindful that this may impact on your housing application with the Local Authority and you may not be offered an alternative home.

    Failure to return the keys to the key-safe, or if the keys are missing when a contractor attends, may be considered as theft and reported to the police.

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  6. 6. I don’t have an email address, what do I do?

    We are aware that not all customers have access to email or rely on a family member who may not always be available.

    In this case, we are able to support you by completing the Platform Housing Move application over the phone.

    Our staff also have the correct PPE to meet you at a property to sign a tenancy agreement by hand, if no other option is available.

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