Your Estate Services
The Estates Team at Platform implemented changes to the Grounds Maintenance and Communal Cleaning services. These changes were applied differently across service areas, resulting in varied customer experiences.
To assess the impact of these changes, the team wanted to gather customer views on the quality of service they received.
What we asked
A customer survey was developed with the following features:
Rating Scale: Customers were asked to rate each aspect of the service from 1 to 10 (1 = poor, 10 = excellent).
“Please think about the grounds maintenance service in your area and rate the different parts of the service (1-10). We have left space below each one for you to make any comments
- Grass cutting
- Hedges & shrubs
- Weeds
- Litter
- Hard standing
- Flower beds and shrubs
Do you receive a communal cleaning service? Yes/No – where yes
Please think about the communal cleaning service in your area and rate the different parts of the service (1-10). We have left space below each for you to make any comments
- Internal communal areas
- External communal areas
- Bin store
- Fly-tipping
- Window cleaning
- General cleaning tasks”
Comments Section: Space was provided for open-ended feedback to capture qualitative insights.
