A new way to book a Repairs Appointment

We are making it even easier for our customers to manage routine home repairs. From Tuesday 9 September, our new Book a Repair service will allow you to book a repair appointment online, choosing a time that suits you.

The Book a Repair service will be available through the Your Platform customer portal, giving you more choice, flexibility, and convenience when reporting repairs. Once live, eligible customers will be able to log in, describe the repair needed, and pick an appointment slot that works best for them.

This service is launching as a pilot, which means it won’t be available to all customers straight away. The pilot will be available to existing customers with a Your Platform account and an eligible tenancy. If that’s you, the new options will appear automatically on your portal when it is launched.

We’re starting with a smaller group so we can get it right, listen to feedback, and improve the service before offering it more widely. 

You can still report repairs if you’re not included in this pilot by using our existing online Repair Reporting Form or by calling us on 0333 200 7304. For emergency repairs, please continue to call so we can respond as quickly as possible.

We have also made improvements to the repair service for all our customers, whether you are included in the pilot or not. From early August, you will be able to access a new Repairs History table via the Repairs and Maintenance tab. This will make it easier to see what you’ve reported in the past and view key details about your appointments.

We encourage all customers to log in to Your Platform from 5 August to see if you are eligible to use the new Book a Repair service. Even if you’re not included just yet, you’ll be able to see how the new service works and the improvements that have been made. Rest assured, we are committed to expanding this Book a Repair service over time.

This is a big step towards giving you more control over your home repairs, and we’re excited to see how this new function helps improve the experience for everyone.

Log in to Your Platform on the 9 September to check if you're eligible and get started.