Community; customers

Have your say with Platform Voices

3 July 2024
2 mins

Have your say with Platform Voices

We are really proud to be launching our exciting new online customer engagement portal, 'Platform Voices' to all customers! 

Platform Voices is a one-stop site for all customer engagement activities, from surveys and document reviews to online discussion boards, interactive forums, and quick polls. The new site will give you a range of ways to share your views and ideas with us. 

All this will mean that you will have more ways to give us your feedback and help ensure the customer's voice is being listened to across the Platform.  

Have a look around the site, and you will find some of the current projects we have open. Once you register, we can keep you up to date with updates on projects you have contributed to and let you know about new opportunities to give us your feedback.  

To celebrate the launch of Platform Voices, we are running a prize draw for all customers who register on the site before the end of October. If you register before this date, you will be automatically entered for a chance to win £250 in shopping vouchers.  

In addition to this, we regularly offer rewards and incentives to customers who provide feedback and get involved in projects. 

We have already done some testing of the site with customers; however, we are keen to hear from you on what you think and how we can continue to improve it! Look out for polls across the site. 

Here’s what some of our customers have had to say so far: 

“Platform Voices Means that customers like me can voice an opinion with any concerns or positivity towards platform housing and actually be heard about it.” 

“It is where the residents can voice their opinions. It makes it feel like customers have a place to say what they want”.

Through Platform Voices, we can keep all our customers updated with how we are listening to customer feedback and using it to make changes. Projects will include timelines, giving you an idea of when you can expect to hear outcomes from your feedback. 

We are confident that Platform Voices is a fantastic platform to ensure that you can influence decision-making and service and have your voice heard on a wide range of issues that impact you and your home. 

So why not sign up today and start telling us what you think! 

Explore Platform Voices here: