Smoke Alarms

Smoke alarms are self-contained devices that detect fires by sensing small particles in the air.

fire alarm

What are PHG doing to keep you safe: 

We will carry out a check of your smoke alarm during your heating service. Where a fault is found a temporary alarm will be left in place until the repair can be carried out.  

What you can do to keep yourself safe: 

  • Do not remove alarms fitted by Platform.
  • Check your smoke alarm at least monthly to make sure that it’s working. 
  • If your alarm bleeps intermittently this indicates a battery low fault or an alarm memory fault, which needs attention (contact us if you need help with this).  
  • If your alarm bleeps continuously this is an activation that requires immediate action to stay safe - evacuate your home immediately and gather at your designated meeting spot according to your family's emergency escape plan. Call 999 once safely outside and do not return back into your home until cleared.. 
  • Never disconnect the alarm if it goes off by mistake. 
  • Vacuum the grill area of the smoke alarm every 12 months. 
  • Never cover smoke alarms. 
  • Report any issues to us or any concerns you may have.  Please contact us on 0333 200 7304