Pest control

We need to work together to maintain a clean a pest free environment and living space, and we thank you for your cooperation with this. 

We are responsible for infestation when:

• there are visible signs of infestation before you move into a property. 
• pests are in communal areas such as shared hallways, gardens and bin areas. 
• the structure of the property in not in good repair, there is a hole in the wall, missing fascia, or roof tile where pests could get in. If you spot any of these defects, we would expect you to report them as a repair to ensure we can address the likelihood of infestation as early as possible. 
• infestations have been caused by poor conditions of a neighbouring property to you, we will work with those involved to resolve the problem.

Please report these issues promptly and we will take appropriate action to address the infestation. 

Rechargeable Services

Where the pests in your home are because of your lifestyle, we may treat the issue but recharge you for the service.

If you have a vulnerability that may prevent you from seeing defects, or understanding what the cause of infestations can be such as hoarding, then we will work with you to remove the pests and help you to ensure you don’t encounter pests in your home.