The Successful Tenancies Team

Our Successful Tenancies Team works with you to achieve positive results that will help to sustain your tenancy and assist in other aspects of life. We keep up to date with the many changes in the Welfare Benefit system, as well as keeping our eyes out for support in your local area.

2020/21 was a challenging year that affected all of us in one way or another. The number of people that turned to our Team for support was greater than ever – we received over 5,000 referrals - and we were able to work with them to make sure that they received the correct level of benefit support, as well as helping them to better manage their money.

We helped customers to secure more than £4M in benefits, grants and awards, enabling them to pay rent, make arrears payments, and improve their quality of life.


What can we do to help you?

Form check


We can carry out a full benefit check with you. This will check what assistance you may be entitled to, and can highlight any other help available, like help with prescription costs, for example.



Hands holding


We can explain Universal Credit, and other benefits, and the impact that they may have on you.






We may be able to help you with benefit problems, such as delays, ‘benefit cap’, ‘bedroom tax’, sanctions and appeals.




Form check


Where it is needed, we can help you to complete benefit claims and grant applications.







We can help you to work out a budget that will make the best use of your money, and also work out how much you can pay towards any arrears that you may have.



Worried face


If you have issues with debt, we can signpost or refer you to specialist debt teams local to you.




If you would like help from our Team, please fill in this short form and we’ll be in touch with you

Successful Tenancies Team Support

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