Looking after your home
We want you to love living in your home and looking after it is a joint responsibility between you and Platform.
We’ll take care of most major repairs and maintenance, while you’re responsible for everyday things like keeping your home clean, safe, and in good shape.
In this section, you’ll find out what you need to look after, what you can expect from us, and how to report a repair.
Your repair responsibilities
There are certain repairs and day-to-day upkeep and maintenance of your home that you are responsible for as part of your tenancy agreement.
What we look after
We are responsible for repairs outlined in your tenancy agreement, including the maintenance, repair and replacement of the structure and common internal parts of your home, including the fixtures and fittings we’ve provided. We also are responsible for external shared areas such as fencing, sheds, and boundary walls.
Rechargeable repairs
If you or someone in your home causes damage to your home it’s your responsibility to put this right, even if it was an accident. You will need to fix the damage yourself or hire a professional to carry out the repair work.
If we have to repair the damage, we will re-charge you for the work carried out.
