Looking after your home

What you need to look after

You are responsible for the repair, maintenance and replacement of certain items within your home, for example: 

• Minor wall and ceiling plasterwork suitable for filling with polyfilla. 
• All flooring apart from the kitchen, bathroom and toilet. 
• Managing moisture in your home. 
• Internal painting and decoration. 
• Blocked basins, sinks, baths, showers and level access shower wet room gullies. 
• Replacement of plug, chain, bath panel and toilet seats. 
• Repair or replacement of curtain pole, rail or track. 
• Maintenance of timber sheds or their removal if no longer required 
• Repair or replacement of TV aerials or satellite dishes (unless communal). 
• Replacement of light bulbs within your home. 
• Maintenance of trees, grass, hedges, shrubs in your garden. 
• Repair or replacement of washing lines and rotary dryers to an individual house or flat 
• Bleeding radiators. 
• Repair or fitting of cookers and cooker connections. 

What we look after

Our responsibilities are those repairs that are set out in your tenancy agreement, including the maintenance, repair and replacement of the structure and common parts of your home, for example:  

• Repairs to the structure and exterior of the property (including drains, gutters and external pipes and any other fixtures and fittings provided by us)  
• External paintwork  
• Repair and working order of installations for the supply of water, gas, electricity  
• Repair and working order of installations for space heating and heating water  
• Internal walls, floors and ceilings, doors and door frames, door hinges and skirting boards (but not including internal painting and decoration)  
• Chimneys, chimney stacks and flues  
• All fixtures and fittings including kitchen cabinets and bathroom suites and showers  
• Boundary walls and boundary fencing, privacy panel fencing and storage sheds if provided by us. 

You can find out more in our Repairs Policy