📢 Customer Portal Repairs Self-Service: Pilot Project
We’re working on a pilot project to make it easier than ever for you to report and manage routine repairs through our Customer Portal – and we’d love your help testing it!
What’s new?
We’re introducing a new self-service repairs feature that will allow eligible customers to:
✔️ Report routine, non-urgent repairs easily.
✔️ Book an appointment at a date and time that suits you – no need to call!
Why are we launching this pilot?
We’ve listened to your feedback and know that calling during the day isn’t always convenient. This new service aims to give you more control and flexibility over your repairs, making it easier to:
✅ Book repairs at a time that works for you.
✅ Reduce call wait times by using self-service instead.
✅ Minimise appointment changes and missed visits.
How does it work?
If you’re selected for the pilot, you’ll be able to:
- Report single or multiple repairs by choosing from a list of standard, non-urgent repair types.
- Book a repair appointment from available slots at your convenience.
How can you get involved?
We’re looking for customers like you to help test this exciting new feature!
To take part in the pilot you need to rent a home from Platform and have an active ‘Your Platform’ customer portal account. If you are not already registered on 'Your Platform' you will need to do this before 4th June in order to take part.
You can sign up via our Platform Voices webpage and join our customer feedback group. Plus, you’ll have the chance to take part in other improvement projects and earn rewards! Closing date for responses 4 June 2025
👉 Sign up here: Platform Voices
When is the software improvement launching?
We’re aiming for a soft launch in August 2025, with an eligible group of customers already using the Customer Portal. If you're not part of this pilot, don’t worry – you can still use the portal as normal!