Aids and Adaptions

Platform is committed to providing a high-quality aids and adaptations service to enable customers to live safely and more independently within their homes.  

A key safe

What is an adaptation?

Long term illness or disability may mean that you or your family member need a few changes to your home.  An adaptation could make a big difference to your comfort or quality of life.  

An adaptation is a piece of equipment or alteration including:

  • Grab rail
  • Hand rail
  • Access ramps
  • Walk in shower
  • Lever taps
  • Wheelchair access kitchen
  • Special bathroom equipment
  • Stair lifts and lifting equipment

Minor adaptations 

These are simple aids and adaptations that cost less than £1,000 per property for Platform to complete.  Examples include:

  • Hand rails
  • Grab rails
  • Small access Ramps

Requesting a minor adaptation is a simple process and can be started by contacting 0333 200 7304 or email

Major adaptions

These are adaptations that cost over £1,000 such as adaptated kitchens and bathrooms.  

Because of differing funding arrangements, requests are a little less straight forward as they may need to be referred to your local authority for funding through a Disabled Facilities Grant.  Demand for this type of request is very high with hospital discharges given priority.  Other types of request are generally undertaken in date order. 

For those eligible requests only in the Worcester City Council area which are funded by Platform please see the Guide to the Adaptations Service brochure for further information. 

image of a guide to the adaptations service image

How to apply

You can apply for a minor adaptation or ask for advice on how to apply for a major one by contacting us on 0333 200 7304 or email  We will acknowledge receipt within 7 calendar days. 

If there is a lot of work needed usually costing over £1,000 you will need to contact your local authority to request a Disabled Facilities Grant (DFG) and an Occupational Therapist assessment. 

The £1,000 limit varies by local authority and if you need to know what applies in your area or contact details of your local authority department please contact us. There is usually a high demand for this service and the average waiting time varies by local authority. Typically it can be a few months or up to a year. 

For further information and to see some frequently asked questions please click the button below.