2022-23 Customer Annual Report

We are delighted to share our 2022-23 Customer Annual Report with you, which highlights how Platform performed between 1 April 2022 and 31 March 2023.

It also shares our commitment and ongoing progress to deliver our mission to build a better future by investing in affordable homes, services and communities.

Young girl in a wheelchair playing at the park with her Mom


Our number one priority is to provide you and your family with a safe, secure and well maintained home. During the year we have invested more than £86.4 million repairing, maintaining and improving homes and have developed or acquired 1,114 new homes to help meet the ever increasing need for affordable homes.

In a year when the continuing cost of living crisis has made times hard for many of us, the support offered by our Successful Tenancies team, along with our £2 million Wellbeing Fund, Annual Kindness Campaign and Warm Hub Funding has helped customers experiencing financial difficulties keep a secure home and reduce isolation.

Our Community Chest Fund has also helped some great projects run by customers, charities and voluntary groups. Grants totalling nearly £150,000 were awarded by our Customer Experience Panel Members to initiatives that benefit customers and communities right across our neighbourhoods.

We really hope you enjoy reading this review of our year and learning more about all the things we have planned for the year ahead, highlighted in our Looking Forward sections. You can also tell us what you think of the report, by completing our online feedback form, which is linked in the section below.

2022-23 Customer Annual Report
Marion Duffy sat down smiling