What Repairs Are You Responsible For?

As part of your tenacy agreement, you agree to be responsible for certain repairs and the day-to-day upkeep and maintenance of your property. 

We expect you to organise and pay for any repairs that are your responsibility.

The key repairs you are responsible for are:

Outside

  • locks, and gaining entry if you lose your keys;
  • replacing lost or stolen keys and getting extra keys or fobs;
  • latches, bolts, catches and padlocks to gates and sheds;
  • sheds, greenhouses and water butts;
  • pruning or cutting trees in your garden;
  • washing lines and posts (except those in communal areas);
  • pest control of insects, birds, mice and other rodents (unless it affects a communal area, which is our responsibility);
  • fences between your and your neighbour's garden;
  • any fixture or fitting you or a previous tenant have put in, unless we have agreed to maintain it for you.
  • External taps 

Inside

  • connecting and plumbing in appliances, such as cookers, washing machines, tumble dryers and dishwashers;
  • altering kitchen units to fit new appliances;
  • floor coverings, and adjusting doors to fit over new flooring;
  • glazing, and draught-proofing on windows and doors;
  • filling small holes and cracks in plasterwork inside (less than 5mm);
  • providing additional power sources or sockets;
  • shaving sockets and shaving lights;
  • unblocking toilets, sinks and basins;
  • plugs and chains to baths, basins and sinks, toilet seats, towel rails and toilet roll holders;
  • curtain rails, battens and coat hooks;
  • replacing light bulbs, batteries, fluorescent tubes and starters;
  • switching electrical fuse board trip switches back on;
  • testing and replacing the battery in battery-operated smoke alarms;
  • battery-operated doorbells;
  • additional chimney sweeps (one is done as part of your annual heating service);
  • pest control of insects, birds, rodents and other pests (including fleas and bed-bugs);
  • any fixture, fitting or home improvement you or a previous tenant have put in, unless we have agreed to maintain it for you.

Finding a tradesperson

We expect you to organise and pay for any repairs that are your responsibility.

There are several websites where you can search for a reliable tradesperson to carry out work for you, such as:

This list is not exhaustive and we encourage you to check around or seek recommendations from friends and family to find qualified, trustworthy and affordable tradespersons to carry out any works in your home.

If you are still unsure which repairs are your responsibility, or if you have genuine difficulties getting jobs done, please call us on 0333 200 7304. In certain circumstances we may be able to arrange to have works for which you are responsible done for you on a rechargeable basis (we will carry out the works and then send you an invoice for the cost)