1. Immediately Available Properties: Platform Places

To view a list of all our current immediately available properties, see the Platform Places page of this website.

Click to view a list of our Immediately Available Properties to rent with Platform Places

Alternatively, you can find out more about your other options and the answers to some of our most frequently asked questions on this page

2. Choice-Based Lettings

Most of our properties are let by Choice-Based Lettings schemes. These are run by your local council or authority, and you will need to sign up and then bid for properties via their website or portal. Please check your local council's website for more information and how to apply for a Choice-Based Lettings property.

We are currently working on an interactive map of all local authorities for which we provide Choice-Based Lettings properties, and hope to have this ready by the end of August 2020.

3. Mutual Exchanges

Mutual Exchange – how do I mutual exchange?  

A mutual exchange is when you "swap" homes with another person. It could be a house, flat, bungalow, maisonette or any other property type exchange. You will need to check your Tenancy Agreement to make sure that you can Mutual Exchange.  You have the right to exchange your tenancy where you hold a Secure, Assured periodic or Assured fixed term tenancy of more than two years provided the tenancy agreement permits. 

You can Exchange homes with any other council or housing association customer in the UK providing they have the right to mutual exchange and want to swap homes with you.  

To register your home or search for a mutual exchange visit www.homeswapper.co.uk 

What to do when you find a Mutual Exchange 

When you find someone to Mutual Exchange with, both parties accept responsibility for the exchange property in its existing condition. Platform Housing will not assist with any decorating costs and may refuse to undertake certain repairs other than to fulfil their repairing obligations as a Landlord. 

You should, therefore, visit each other’s homes before you agree to an exchange and carry out a thorough inspection of the property to ensure you are satisfied with its condition.  

If you and another tenant agree that you wish to exchange homes, you must both complete an application form to your Landlord(s). Please complete our Mutual Exchange Application Form which will automatically be sent to our Lettings Team.

Please check before completing your application, that your tenancy agreement allows you to Mutual Exchange. (check with your Landlord if you are not sure)  

For both parties, we will carry out some checks, which will include rent and tenancy checks, and you will need your Landlord’s written agreement before the move can take place. The landlord can refuse exchanges in certain circumstances. 

If you are an existing customer of PHG and want to Mutual Exchange …. 

  • You are required to pay upon applying for an exchange, gas and electric checks to your property. The current costs are:  

  • Gas check £65.64 

  • Electric check £128.00 

  • Combined check: £193.64  

  • Payment method is Debit Card  

  • Once both parties have completed application forms, we will contact you to arrange payment for the gas and electric checks, we will not proceed with your application request until payment is made  

  • If both parties who wish to exchange are Platform Housing tenants, payment for gas/electric checks are required for each property. 

  • If the exchange application is withdrawn or abandoned by either party or Platform Housing refuse the application, no refund will be issued. 

  • If your application is successful, a rent in advance payment will be also be taken at the point of exchange of tenancy agreements. This will be determined and confirmed to you.  

Paying rent and Welfare Benefit reform changes - how they might affect you 

If your application is successful, a rent in advance payment will be also be taken at the point of exchange of tenancy agreements. This will be determined and confirmed to you.  We will require you to pay your rent by Direct Debit.  

Even if you do not claim housing benefit now, it may affect you in the future if you wish to make a claim. This applies if you are new to Platform Housing, or an existing tenant exchanging or transferring homes. 

For more information about Benefits, visit https://www.gov.uk/browse/benefits 

4. Retirement Living

Independence and companionship in balance

We understand that our new and existing customers, as they get older, want to live independently but like the reassurance of knowing that help is at hand in an emergency.

Our retirement living accommodation provides a friendly and safe place to live independently. You’ll have your own home, with as much privacy as you would like, but within a secure environment.

We provide mainly apartments within a main building, but in certain areas we offer bungalows on the same site. All of our retirement living homes are let unfurnished and can be decorated to your own taste.

Each property has its own kitchen, walk in shower or bathroom, living area and one or two bedrooms with the exception of studios which typically consist of one large room that serves as the combined living, dining, and bedroom.

You also welcomed to use the facilities in the main building, which can include a lounge to socialise, gardens, laundry facilities and in some locations, cafes or hairdressers on site.

Our retirement living accommodation is situated in the heart of our communities, with many local services such as health care, leisure and social activities within close proximity.

You are welcome to view our immediately available homes on our Platform Places page.

You may at this stage require information to explore this further, please complete the ‘register your interest form’ below and we will be happy to answer any questions you may have or arrange an informal viewing of accommodation options that are available.

Register your interest

Note: Questions marked by * are mandatory

5. Retirement Villages

Our smaller retirement villages provide a friendly and safe place to live independently.

The Herotts - Exterior You’ll have your own home with as much privacy as you would like, but within a secure environment. This type of accommodation is catered for customers aged 55 and over.

We have built communities where customers can thrive, retain their independence and access help and support when needed, enjoying the highest quality of life.

Retirement living aims to provide age appropriate housing in prime locations.  This new lifestyle focuses on enjoying life a little more each day, having less worries and being with like-minded people. It promotes wellbeing and is proven to reduce the risk of poor health and social isolation.

Retirement living is a smarter way to enjoy your retirement in a home that meets your needs now and in the future; is part of a vibrant community and has the support you need to lead an independent life.

If you move into one of our retirement villages you will benefit from

  • An enhanced housing management service – which provides help with rent queries, organise any repairs, encourage participation in social activities and provide any further guidance, advice and assistance customers require to support them in their tenancy.
  • Staff member on site 24 hours a day all year round who will visit daily, offering peace of mind and support when required.
  • Social areas including lounge for activities and dining room where a lunchtime catering service is available on certain days.
  • Beautiful landscaped gardens which you can help maintain if you wish, enjoy with visiting neighbours, friends or family. An area to exercise or if you prefer, just relax enjoying the flowers and fresh air.
  • Public Wi-Fi connection in communal areas – an opportunity to receive help and support in using the internet and a device such as a tablet or mobile phone to connect with family, download an ebook or join social media.

Small Retirement Villages

Please click on the locations for more information or to find out how to apply (this will open in a new window or tab)

Chelmsford Court, Newcastle Close, Worcester, WR5 1RD

Himbleton House, Himbleton Road, St Johns, Worcester, WR2 6HS

Harling Court, New Street, Ledbury, Herefordshire, HR8 2EH

The Heriotts, Worcester Road, Droitwich, WR9 8AA

Storer Court, Barnards Green, Malvern, Worcestershire, WR14 3NT 

6. Supported Housing

People Matter at Platform.  It is one of our key values as an organisation. Our Specialist Housing Team are here to help the most vulnerable people in our communities by providing a range of supported housing options.

Young people’s services

For young people at risk of homelessness – We provide temporary accommodation and housing support services in Worcestershire through our Foyer in Malvern and supported accommodation in Worcester city. Offering practical lifeskills, we aim to enable young people to thrive and be able to sustain a permanent tenancy when they move on from our services into adulthood.

Link to Malvern Hills Foyer
Link to Somers Park
Link to Bath Road

Register your interest

Note: Questions marked by * are mandatory

We also provide housing and services for people with other specialist care or support needs – such as autism, learning, physical or sensory needs.  Working with Local Authority partners and other specialist support providers, our “supported” homes provide caring and supportive environments for residents to get the most out of life. 

If you would like further information regarding this housing option, please register your interest by clicking here.


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5. What happens if I want to refuse the property?

If you would like time to make a decision then you will be requested to return the keys to the key-safe and confirm your decision within 24 hours.

If you choose to refuse the property please be mindful that this may impact on your housing application with the Local Authority and you may not be offered an alternative home.

Failure to return the keys to the key-safe, or if the keys are missing when a contractor attends, may be considered as theft and reported to the police.

  1. Rent and Immediately Available FAQs