1. Immediately Available Homes

To view a list of all our current immediately available properties, see the Platform Places page of this website.

Click to view a list of our Immediately Available Properties to rent with Platform Places

Alternatively, you can find out more about your other options and the answers to some of our most frequently asked questions on this page

2. Choice-Based Lettings

Most of our properties are let by Choice-Based Lettings schemes. These are run by your local council or authority, and you will need to sign up and then bid for properties via their website or portal. Please check your local council's website for more information and how to apply for a Choice-Based Lettings property.

We are currently working on an interactive map of all local authorities for which we provide Choice-Based Lettings properties, and hope to have this ready by the end of August 2020.

3. Mutual Exchange

Mutual Exchange – how do I mutual exchange?  

A mutual exchange is when you "swap" homes with another person. It could be a house, flat, bungalow, maisonette or any other property type exchange. You will need to check your Tenancy Agreement to make sure that you can Mutual Exchange.  You have the right to exchange your tenancy where you hold a Secure, Assured periodic or Assured fixed term tenancy of more than two years provided the tenancy agreement permits. 

You can Exchange homes with any other council or housing association customer in the UK providing they have the right to mutual exchange and want to swap homes with you.  

To register your home or search for a mutual exchange visit www.homeswapper.co.uk 

What to do when you find a Mutual Exchange 

When you find someone to Mutual Exchange with, both parties accept responsibility for the exchange property in its existing condition. Platform Housing will not assist with any decorating costs and may refuse to undertake certain repairs other than to fulfil their repairing obligations as a Landlord. 

You should, therefore, visit each other’s homes before you agree to an exchange and carry out a thorough inspection of the property to ensure you are satisfied with its condition.  

If you and another tenant agree that you wish to exchange homes, you must both complete an application form to your Landlord(s). Please complete our Mutual Exchange Application Form which will automatically be sent to our Lettings Team.

Please check before completing your application, that your tenancy agreement allows you to Mutual Exchange. (check with your Landlord if you are not sure)  

For both parties, we will carry out some checks, which will include rent and tenancy checks, and you will need your Landlord’s written agreement before the move can take place. The landlord can refuse exchanges in certain circumstances. 

If you are an existing customer of PHG and want to Mutual Exchange …. 

  • You are required to pay upon applying for an exchange, gas and electric checks to your property. The current costs are:  

  • Gas check £65.64 

  • Electric check £128.00 

  • Combined check: £193.64  

  • Payment method is Debit Card  

  • Once both parties have completed application forms, we will contact you to arrange payment for the gas and electric checks, we will not proceed with your application request until payment is made  

  • If both parties who wish to exchange are Platform Housing tenants, payment for gas/electric checks are required for each property. 

  • If the exchange application is withdrawn or abandoned by either party or Platform Housing refuse the application, no refund will be issued. 

  • If your application is successful, a rent in advance payment will be also be taken at the point of exchange of tenancy agreements. This will be determined and confirmed to you.  

Paying rent and Welfare Benefit reform changes - how they might affect you 

If your application is successful, a rent in advance payment will be also be taken at the point of exchange of tenancy agreements. This will be determined and confirmed to you.  We will require you to pay your rent by Direct Debit.  

Even if you do not claim housing benefit now, it may affect you in the future if you wish to make a claim. This applies if you are new to Platform Housing, or an existing tenant exchanging or transferring homes. 

For more information about Benefits, visit https://www.gov.uk/browse/benefits 

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3. If I am successful, what happens next?

You will be contacted by an Empty Property Officer to confirm if you are still interested in the property and, if yes, you will be matched to the property.

You will then need to complete an online housing application called Platform Housing Move. This will be sent to you via email, and you'll need to register first to be able to complete the application.

If the application is not fully completed it will be returned to you, which will unfortunately cause a delay in us being able to offer you the property. Therefore please ensure you answer all of the questions and provide all documents requested.

If we are unable to consider you will be told the reason why, however if you do not meet the requirements stated on the advert you will automatically not be considered, e.g family size.

  1. Rent and Immediately Available FAQs