Join our Customer Experience Panel | Latest News

Join our Customer Experience Panel

We are looking for customers to join our Customer Experience Panel (CEP) to represent the voice and views of our customers who live in our 45000 homes across the country. The panel is a group of Customers, Board Members and senior colleagues who meet regularly to discuss and shape how our organisation will deliver its services. For more information about the role please download our brochure [pdf] 282KB .

It’s important to us that our Panel is truly representative of our customers so that what we do and deliver is shaped by the real challenges faced by people in our communities and properties across Lincolnshire and the East and West Midlands.

As a member of the Customer Experience Panel you will play a pivotal role in ensuring that customers are at the heart of everything we do by:

  • Taking an active role in discussions and decision making that will shape the services we provide.

  • Approving Platform Community Chest applications to support a range of improvements and initiatives across our communities.

  • Taking an active role in feeding back on and overseeing the implementation of our strategies, our commitment to the Together with Tenants charter and our performance against our Customer Commitments.

We currently have several vacancies and are actively seeking Leaseholder representation so their views can be heard.

If you want to work alongside us to improve services and represent the views of Platform customers please email involved@platformhg.com for more information on this role, support provided and what’s in it for you.

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