COVID-19 Update Business as Usual | Latest News

COVID-19 Update Business as Usual

Following the latest government lockdown announcement (effective 5th November 2020) it is very much business as usual across Platform Housing Group.

All our day to day services will continue including:

  • Responsive repairs

  • Emergency repairs

  • Gas safety checks and repairs

  • Compliance activities relating to the safety of yourself and your home

  • Home lettings

  • Scheme inspections

  • Planned installation works (Kitchen, Bathroom, Boilers)

If we need to enter your home during lockdown, we will continue to take all social distancing, personal protective equipment precautions and other appropriate safety measures necessary to ensure you and our team are safe. In return we ask that you keep your social distance and think about our visit beforehand to enable works to go ahead safely.

If you would prefer us to not attend your home as planned, please contact us and we will cancel your repair until you are happy to have this completed at a later date.

Your safety is key and now all of us are spending more time at home, servicing your boilers and checking your gas and electrical supplies are more important than ever, so these appointments cannot be cancelled, please let us in to carry out these essential works. If you have any concerns please do get in touch.

All our offices remain closed, and will remain closed for the foreseeable future. The quickest and easiest way to access our services is via our website, or email

The health and wellbeing of our most vulnerable residents remains of the utmost importance to us and our teams will again be working with a number of partners and charities to provide the necessary support where needed. If you are affected by the lockdown and do need any additional help or support please get in touch with us on 0333 200 7304. You can also find rent support and advice on our website at

For more information about restrictions, please visit

Gas Servicing Info

Need Help? Chat Live Now!

Chat Now!

We're Sorry, Live Chat is Currently Unavailable

This site uses cookies.

Some are essential to the operation of the site, while others give us insights into how the site is used and allow us to personalise our services. Only essential cookies are set when you first visit the site, and non-essential cookies will only be set if you agree via the the button below. For more information please see our Privacy Notice (opens in a new window)

Change cookie settings: