COVID-19 Service Update | Latest News

COVID-19 Service Update

During these difficult times we are working to continue to deliver the services you need, when you need them.  

All our day to day services will continue including:

  • Responsive repairs

  • Emergency repairs

  • Gas safety checks and repairs

  • Compliance activities relating to the safety of yourself and your home

  • Home lettings

  • Scheme inspections

  • Planned installation works (Kitchen, Bathroom, Boilers)

You can find out more about what will happen if we need to enter your home to do a repair by clicking here. 

If you would prefer us to not attend your home as planned, please contact us and we will cancel your repair until you are happy to have this completed at a later date.

Your safety is key and now all of us are spending more time at home, servicing your boilers and checking your gas and electrical supplies are more important than ever, so these appointments cannot be cancelled, please let us in to carry out these essential works. If you have any concerns please do get in touch.

All our offices remain closed, and will remain closed for the foreseeable future. The quickest and easiest way to access our services is via our website, or email info@platformhg.com.

The health and wellbeing of our most vulnerable residents remains of the utmost importance to us and our teams will again be working with a number of partners and charities to provide the necessary support where needed. If you are affected by the lockdown and do need any additional help or support please get in touch with us on 0333 200 7304. You can also find rent support and advice on our website at www.platformhg.com/money-advice.

For more information about restrictions, please visit https://www.gov.uk/coronavirus.

Gas Servicing Info

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