High Call Volume

Our call centre is often busy, so it’s good to know what times are best to call. The fastest, easiest way to report a non-emergency repair or issue is by using our customer portal, Your Platform.

Monday

Monday is the most popular time that customers make contact so longer than normal hold times are to be expected.   

The best time to make contact today would be after 2pm for any non-urgent repairs or housing enquiries.

Tuesday

We expect high call volumes today so hold times are longer than expected.

The best time to make contact would be after 2pm for any non-urgent repairs or housing enquiries.

Wednesday

We expect high call volumes this morning so hold times may be longer than expected.

The best time to make contact would be after 1pm for any non-urgent repairs or housing enquiries.

Thursday

We expect high call volumes this morning so hold times may be longer than expected.

The best time to make contact would be after 1pm for any non-urgent repairs or housing enquiries.

Friday

Fridays can be one of our best days to call especially between 10.00-12.00am and 2.00-4.00pm where we tend to see our lowest call volumes.

Bank Holidays

Our contact centre is closed over bank holidays for any non-urgent calls.