Customer Policies and Newsletters
Here you will find our customer policies as well and newsletters and other useful information.
2022-23 Customer Annual Report
We are delighted to share our 2022-23 Customer Annual Report with you, which highlights how Platform performed between 1 April 2022 and 31 March 2023.
It also shares our commitment and ongoing progress to deliver our mission to build a better future by investing in affordable homes, services and communities.
2022-23 Customer Annual ReportOur latest issue of Customer Connect Newsletter
Find out what's going on in our latest issue of Customer Connect!
Past Issues of Customer Connect
Customer Policies
Aids and Adaptations Policy
ASB Policy
Complaints, Comments and Compliments Policy
Our Customer Commitments
Damp and Condensation Mould Policy
Data Protection Policy (GDPR)
Data Retention Policy
Domestic Abuse Policy
Electrical Safety Policy
Fire Safety Management Policy
Gas and Fuel Burning Appliance Safety Policy
Lettings Policy
Mobility Vehicle Policy
Mutual Exchange Policy
Neighbourhood Management Policy
Remedies and Compensation Policy
Rent Arrears Policy (General Needs)
Rent Setting Policy
Repairs and Maintenance Policy
Tenancy Fraud Policy
Tenancy Management Policy
Rent to Buy Policy
Together with Tenants
We've signed up to the National Housing Federation's Together with Tenants charter
National Housing Federation's 4 point plan for change
This plan aims to create a stronger relationship between housing associations and residents
Complaint Handling Code Self Assessment
Here is our Self-Assessment against the Housing Ombudsman Complaint Handling Code