Platform Customer Hub

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Latest Service Update

During these difficult times we are doing all we can to continue to provide the services you need, when you need them. 

Your safety and the safety of our team is our priority and now all of us are spending more time at home, servicing your boilers and checking your gas and electrical supplies are more important than ever, so if you are able please let our team in to carry out these essential works.

If you would prefer us to not attend your home as planned or have any concerns, please talk to us. This short video explains more about what will happen if we need to visit and the safety measures we have in place.

All our offices remain closed, and will remain closed for the foreseeable future. The quickest and easiest way to access our services is via this website, or email You can also use the new Your Platform customer portal. Find out more here. 

We will continue to let homes throughout the lockdown, for more information please view the FAQ on our ‘Rent’ page.

For more information about restrictions, please visit

Customer Hub - Get Invovled Button

Click here to visit the Get Involved page and help us make our services and your home even better

Customer Hub - Button - Report a Repair

Click here to find out more about reporting a repair

Customer Hub - Button - Maintenance and Improvements

Click here to find out more about maintenance and improvements to your home

Customer Hub - Button - Paying Your Rent

Click here to find out more about paying your rent and how you can do this

Customer Hub - Button - Money Advice

Click here to find out more about Money Advice available from a member of our specialist team

Customer Hub - Button - Your Tenancy

Customer Hub - Button - Your Community

Click here to find out more about how Platform is or could be involved in Your Community - from helping to tackle ASB to organising community events, there's a lot going on!

Customer Hub - Buttons - Customer Policies

Click here to download and read our Key Customer Policies - so you always know what we're offering and how it affects you

Customer Hub - Button - Tenants Annual Report 2019/2020

View our Tenants Annual Report 2019/2020

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