Customer Experience Panel

If you’re passionate about the customer voice being heard, and want the opportunity to make a real difference in how we shape our services, you may be interested in joining our Customer Experience Panel (CEP).

The Panel is made up of customers, board members and senior colleagues to ensure that we consider the customer in all of our decision making. The panel currently meet virtually on a regular basis, and being an active panel member means feeding back on and contributing to key policies, processes and strategies. Our CEP ensures the customer is at the heart of all that we do, and we’d love for you to be a part of it!

We’re recruiting now!

We’re on a mission to turn up the volume on customer voice, and we need your help!

That’s why we’re looking for new members to join our Customer Experience Panel to represent the diverse views and experiences of our customers. You can find out more by looking at our advert here and our role profile here that goes into more detail of what’s involved.


Members of the Customer Experience Panel will receive monetary remuneration of £2,500 a year. Members can opt to undertake this role on an unpaid, voluntary basis if they choose to.


We welcome applications from customers from all backgrounds to ensure that our panel mirrors our diverse demographics. We are particularly interested to receive applications from customers who meet any of the following criteria: BAME background, identifying as LGBTQ or those with visible/invisible disabilities. Full support will be provided to customers who require assistance due to physical or learning disabilities.


Want to know more?
Drop us an email on and one of the team will get back to you to talk about next steps, or call us on 0333 200 7304.

Graphic displaying all ways customers can be involved