Get involved - what would I be doing?

We have numerous roles available, depending on how much free time you have and what interests you. Below is a quick outline of some of the roles we offer and what they entail:

Scrutiny Panel –  Getting involved with our scrutiny opportunities could be for you if you are interested in taking an in-depth role and reviewing our services and shaping our strategic direction. Typically it will involve working with a group of other customers and conducting investigations into specific areas of the business. Scrutiny is a longer-term commitment involving both face to face and online interaction. 

Mystery Shopping & Focus Groups - If you want to review and provide feedback to us but are concerned about how much time you would be able to offer, these roles can primarily be undertaken from the comfort of your own home. They’re a great opportunity to provide instant feedback to us to inform fast paced decisions within the organisation, or to check how different areas are performing. We’re currently looking for mystery shoppers to help review a range of areas within the organisation. Please click here for more information [pdf] 170KB.

Complaints – These roles give you the opportunity to be involved in either reviewing our complaints responses to ensure the language is customer friendly, or taking a more active role in supporting a customer through the complaints process. We have recently recruited to these roles, but you can still register your interest for future opportunities.

Digital –  We are looking for customers to help us design, develop and test our digital services. Getting involved means you can influence how we create systems and services so that they are accessible, easy to use and customer centric. We need to engage with tenants over multiple digital channels and we need your help to do that. It doesn’t matter your level of IT knowledge as we need people at all abilities to ensure our services are truly customer friendly. We’re currently actively recruiting for this area! Please click here for more information [pdf] 171KB.

Community – Do you want to help make your local community a better place to be? These roles help us to ensure that your local neighbourhood is a safe and well-kept place to live. You’ll ensure that we have a customer perspective on a range of issues, such as standards of cleaning, grass cutting and grounds maintenance. They also play a vital part in ensuring our organisations communicates effectively with different communities.

Diversity – We are looking for a team of Diversity Champions to pull together all parts of the community, to share experiences and celebrate differences. Organising lunch clubs for older people; sharing cultures, traditions and customs and offering support to those who need it are just some of the things our Diversity Champions do.


Customer engagement diagram

More about getting involved: