Contact Us

We’re here to help and on this page you can find all the different ways you can contact us.

Customer Adviser on phone
Emergencies
Report a Repair
Paying Your Rent
Report Anti-social Behaviour
General Enquiries
Complaints, Comments and Compliments
Young girl in a rain coat and wellies under a rainbow umbrella in the rain

Grounds maintenance news

Due to the ongoing unseasonal wet weather, our grounds maintenance team colleagues are currently not able to carry out planned grass cutting to communal areas, as the ground is completely saturated making it too wet to mow.

When the weather improves and the ground dries out the team will resume cutting, so please do not report this issue to us. Our team will continue to carry out other scheduled tasks and you can find out more about the service they provide by clicking on the link below.

Find out more

Your Platform customer portal software improvement work

Due to ongoing software improvement works, the Platform customer portal will not be available on a Monday evening, from 5pm for approximately 2-3 hours, for the next 6 weeks.

Please accept our apologies for any inconvenience this may cause.

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Beware of bogus callers and scams

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Getting in touch

If you are a Platform customer, the easiest way to contact us about a non-urgent repair or housing matter is via:

Alternatively, you can contact us by phone on 0333 200 7304 - please note our call waiting times vary depending on when you call us. 

During busier periods we offer a call back service, where you leave your number and one of the contact centre team will call you back as soon as possible, usually within 60 minutes. If you do request a call back look for out the for the following number 0121 752 6194 to ensure you do not miss us returning your call.

If you’re not a Platform customer please use the forms below to contact us about communal repairs, anti-social behaviour, or general enquiries.

Essential information for customers and home owners

Help and Support